We're sorry to hear that you're experiencing this issue. We do our best to make streaming like the Jetsons, but sometimes technology can feel a bit Acme. We've found the steps below usually resolve the issue. It's recommended to open up Boomerang and try watching an episode between each process, and if you run into the same problem simply proceed to the next step.
Note; Due to the many different Android devices and OS versions, some of these steps might not sync up perfectly with what you're seeing on your device. If you are unable to proceed with any step, please contact us, and we'll be happy to help you complete the section.
Close the app, and clear the cache
The simplest thing to try which solves most mobile app issues
- Navigate to 'Settings' on your Android device, the icon usually looks like a gear.
- Locate and select 'Apps' or 'App Manager'
- You may see 'App Manager' after selecting 'Apps'
- Find 'Boomerang' in the apps list
- Tap 'Force Stop'
- You may receive a pop-up asking you to confirm.
- Navigate to 'Storage'
- Tap 'Clear Data', and 'Clear Cache'
- Open the Boomerang App, you'll need to log in again.
Power cycling your device
If you continue to experience issues with the Boomerang app, try restarting your device.
- Locate the power button, generally placed on the side, or top of your device, and hold it down until you're presented with options to 'Power off', or 'Restart your device'; select 'Power off', and wait about 30 seconds.
- Press and hold the power button until the device begins to turn on, you may release the power button once your device begins to power up.
- Reopen the Boomerang app, you may be prompted to log in again.
- Try to watch an episode or movie.
Reinstalling the Boomerang App
If you continue to experience issues with the Boomerang app, try uninstalling and reinstalling the application. Although this takes a bit longer than the other steps, if the previous steps haven't fixed the issue this usually will. Note: Be sure to delete any downloaded videos before unstalling the Boomerang App.
- Locate and select "Settings" on your device.
- Locate and select "Apps" or "App Manager"
- You may see "App Manager" after selecting "Apps"
- Locate and select "Boomerang"
- Select "Uninstall"
- Restart your device, see power cycling your Android device above if needed.
- Access Google Play, from your device or desktop computer.
- Search for Boomerang cartoons, and select "Install"
- If you're using your desktop computer, make sure you are logged into the same Google account that is tied to your device, this will allow you to install the application from your desktop computer.
- Reopen the Boomerang app, and login.
- If you continue to experience issues with the Boomerang app, ensure that you're running the latest version of Android.
Check to see if your device is running the latest version of Android
- Locate and select 'Settings' on your device.
- Locate and select 'System Updates'
- If you don't see 'System Updates' listed, check to see if 'Device' or 'About' is an option, if so select it to access 'System Updates'
- Select 'Check for updates'
- If any updates are found, consider installing them Note: While rare, some older devices may be unable to power new features contained within the update, and you may notice slower overall performance, and/or shorter batter life.
- Reopen the Boomerang app, and login.
We hope this guide resolved your issue, however if you are still unable to view video please let us know, along with the information below. We'll use it to continue working on the problem until we figure it out. We promise you'll be back to streaming your favorite classic cartoons in no time!
- Do you receive any errors? If so, what is the error exactly as it appears on your screen?
- What is the make and model of your device?
- Which version of Android are you running?
- Are you using a VPN to access the internet?
- Are you accessing Boomerang through a Wi-Fi or cellular connection?